1. Acceptance of Terms

By accessing or using Review Rocket’s website and services ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree, you may not use the Service.

2. Services Provided

Review Rocket provides review automation tools and services to local businesses. This includes sending SMS and email review requests, follow-ups, analytics, and customer support. Features may vary based on your plan or onboarding arrangement.

3. User Responsibilities

By using the Service, you agree to:

Provide accurate and up-to-date business information during onboarding

Use the platform in compliance with all applicable laws and regulations

Not use the platform for spam, fraudulent, or misleading communication

Be solely responsible for the content of messages sent through your account

You also confirm you have consent from your customers to receive emails or SMS messages through our system.

4. Payments & Billing

Payments are processed securely via Stripe

Subscriptions are billed on a recurring basis unless canceled

Failure to make timely payments may result in suspension or termination of services

All fees are quoted in AUD unless otherwise stated

5. Cancellations & Refunds

You may cancel your subscription at any time via written request or through your dashboard

Cancellations take effect at the end of your billing cycle

Refunds are not provided for partial months or unused service unless otherwise stated in writing

6. Intellectual Property

All content, branding, software, and systems developed by Review Rocket remain the intellectual property of the company. You may not copy, resell, or redistribute any part of the platform without written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Review Rocket is not liable for:

Any indirect, incidental, or consequential damages

Loss of data, business, or revenue resulting from the use or inability to use the Service

Any delays, failures, or issues caused by third-party providers (e.g., SMS gateways, email services)

8. Data and Privacy

All data collected is handled in accordance with our

Privacy Policy

. You retain ownership of your customer data. We take reasonable precautions to safeguard your information but are not liable for unauthorized access outside of our control.

9. Modifications to Service

We may modify or discontinue any part of the Service at any time. We will notify users in advance of major changes where possible.

10. Governing Law

These terms are governed by the laws of

New South Wales, Australia, and apply to users both within and outside Australia. Any disputes will be resolved under Australian law.